Shipping & Returns
Shipping Policies
University’s Store utilizes USPS for sending orders to its customers within the United States. For international orders, we will utilize FedEx. Rates and delivery times depend on size and weight of order being mailed.
- We process orders during our regular business days.
- All addresses within the United States are considered domestic destinations.
- All addresses outside of the United States are considered international destinations and will be subject to International shipping rates and timetables.
Shipping Rates
Most of our shipping rates are determined by the number of items shipped to you, except in cases where the item is lighter or heavier than 1 lb. (actual or dimensional weight). T-shirts and sweatshirts are generally considered $1 additional regardless of actual weight. Any other items are subject to weight adjustment
DESTINATION
RATE
Destination & Rates
Within Hawai’i
- $9 for the 1st item
- $1.50 each additional item
USPS Parcel Select- US Mainland
- $10 for the 1st item
- $1.50 each additional item
USPS Priority Mail – US Mainland
- $15 for the 1st item
- $1.50 each additional item
All orders to Alaska
- $15 for the 1st item
- $1.50 each additional item
International
- $35 for the 1st item
- $5 each additional item based on a 1lb item
For international orders, the customer may be contacted for additional shipping charges if actual charges exceed the collected amount and is responsible for any taxes or other associated costs charged by the US Customs Department.
Due to the weight of the 20th Anniversary Book, shipping rates differ from the rest of the products offered.
DESTINATION
RATE
Destination & Rates
Within Hawai’i
- USPS First Class - $5.49
- USPS Priority - $7.37
Domestic Shipping – US Mainland
- USPS First Class - $6.28
- USPS Priority - $9.68
International
- USPS First Class - $29.36
For international orders, the customer may be contacted for additional shipping charges if actual charges exceed the collected amount and are responsible for any taxes or other associated costs charged by the US Customs Department.
Shipping rates are subject to change at any time.
SHIPPING TIMES
Orders will be shipped every Thursday. The time it takes for your order to arrive depends on the method used to send your order to you. Times are for shipping only and do not include processing time.
Destination
SHIPPING METHOD
Shipping Time
Within Hawai’i
USPS First Class
1-2 business days
US Mainland
USPS Parcel Select- US Mainland
5-8 business days
US Mainland
USPS Priority Mail
2-3 business days
Alaska
UPS 2nd Day Air
2-3 business days
International
USPS First Class Package International Service (Cheapest), UPS Saver, FedEx International First
Dependent on shipping method. Quantum University cannot determine an accurate time for international shipping.
Refunds & Exchanges
Returns must be made within 14 calendar days from the date of purchase. Items must be returned in original condition. Merchandise may be exchanged or returned for a refund if in new and saleable condition. Only the cost of the merchandise will be refunded. All shipping costs will be the responsibility of the customer, unless the return is due to a QU store error. We recommend using a trackable shipping method for all return shipments.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund or exchange after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
How to Return
Customer is responsible for paying the shipping costs for returning an item unless the return is due to a Quantum University store error. Shipping costs are non-refundable and only the merchandise cost will be refunded. When returning your item, we recommend using a trackable shipping method.
Online returns and exchanges should be sent to:
Quantum University
Attn: QUAA Merch Store Return
735 Bishop St. Suite 200
Honolulu, HI 96822
Social Media Policy
- Facebook: @quantumuniversity
- Instagram: @quantumu
- #quantumuniversity
We welcome participation and encourage users to post, comment and interact with others on our social media platforms. Quantum University reserves the right to remove and disqualify any social media entries that are threatening, obscene, profane, and a violation of intellectual property rights or privacy laws, or otherwise injurious or illegal. Quantum University also reserves the right to remove posts promoting commercial entities or containing solicitations
